Northwest Secure 

Northwest Community Credit Union, a division of TwinStar Credit Union, has partnered with NXG Strategies – a leader in identity theft remediation and data breach response - to create a program to meet your identity security needs.

This concierge-like program provides end-to-end solutions to address the ever-increasing risks associated with data breach and identity theft. nxg|PROTECT can help you plan for and recover from the effects of identity theft as well as provide you with access to multiple proactive monitoring solutions.

There's Only One You. Let's Keep It That Way!

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New to nxg|PROTECT?

Registration requires a Member ID provided by Northwest Community Credit Union 

To register, please have the unique Member ID provided in your welcome email or letter ready.

Please note:  the unique Member ID required is not your Northwest Community Credit Union Member Number.

For assistance with obtaining your unique Member ID or for questions concerning your eligibility, please call Northwest Community Credit Union at 800-452-9515, Monday-Friday, 8 a.m.- 6:30 p.m. or Saturday, 10 a.m.- 2 p.m. 

Already Registered?

If you have already registered, Login to return to nxg|PROTECT. 

Be sure to complete the information within the Credit Monitoring feature so you can review your credit report and score, and the details of any alerts received.

Need Help?

For questions about your eligibility call:800-452-9515.

To register you must meet the eligibility requirements and program terms and conditions.


Your nxg|PROTECT Services Include:

Recovery Services

         -  IRS Tax Refund Advance

         -  Credit Freeze Assistance

Entitlement to Monitoring Services**

         -  IP Address Monitoring 

         -  Dark Web Breach Notifications 

Solicitation Reduction

Mobile Phone Coverage


With more than 30 different types of identity fraud reported to the Federal Trade Commission, you may be affected in ways you have not considered. With nxg|PROTECT, you are covered for both financial and non-financial identity theft. As a member of nxg|PROTECT you are covered with Fully Managed Identity Recovery (3G Family Coverage). Learn more about this important benefit by accessing the Identity Theft Protection Benefits Overview.

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